Since the launch of Office 365—and later Microsoft 365—organizations have invested heavily in modern workplace technologies. However, many businesses still struggle to maximize the value of the tools already included in their licenses. In this session, Sam will share a proven two-step Assessment and Adoption approach that has helped organizations unlock greater value across identity (Microsoft Entra), device management (Intune), collaboration (Exchange, SharePoint, OneDrive, and Teams), security (Microsoft Defender), and AI-powered productivity with Microsoft 365 Copilot. Drawing on real-world customer engagements, Sam will demonstrate how to conduct practical Microsoft 365 assessments, identify common gaps and opportunities, prioritize improvement areas, and drive successful user adoption. You'll gain actionable insights that can help your customers increase productivity, strengthen security, and achieve better outcomes from their Microsoft 365 investments. Key take aways:

• How to perform an effective Microsoft 365 assessment
• The most common opportunities identified across customer environments
• Best practices for driving successful user adoption
• How to prepare organizations for Microsoft 365 Copilot and AI-powered services
• Ways to deliver measurable business value from existing Microsoft 365 investments